The Roland Japan G NOTHING experience

Thats the denial mantra exactly

Each time we say "Roland support sucks", someone translates that to "Fantom G sucks". That is two completely separate things.

I think that Roland Japan should simply inform us if it will be an update 2.0 and when it could be expected. For example Korg for their arrangers has announced the date of the update much earlier and the users could steady wait. Now this forum is full of complaints again, more and more. Even if there would be some unexpected delay in releasing the update I hope most people would understand it but no one understands the lack of any information.

Regarding the bugs and new features this forum should be better organized. I suggest some voting and rating on bugs and requests and then administrator could place them in proper order and category in one closed thread. Roland Japan could inform users what they plan to include in the next update or not and even why – some requests be may not much clever indeed. Users should avoid requesting general architectural changes that might be not possible or taking very long time to implement (everyone should check the main architecture features before buying and if it doesn’t suite then choose another product).

Fantom G is still great but if it won’t get an update soon the people will really resign of it in near future. It seems to have a very big potential. If they definitely fail to expand functionality of Fantom G they cannot expect that many of us buy their next generation workstation.

Very well put marek!

I think Roland is the only one to blame for the discontentment.

The updates and bugfixes are way past long overdue...

marek:

I think that Roland Japan should simply inform us if it will be an update 2.0 and when it could be expected. For example Korg for their arrangers has announced the date of the update much earlier and the users could steady wait. Now this forum is full of complaints again, more and more. Even if there would be some unexpected delay in releasing the update I hope most people would understand it but no one understands the lack of any information.

This is out of the question. Don't expect Roland to announce OS update release dates. They're sitting comfortably up there on their throne and don't give a penny for us poor humble customers. After all, we owe them, they don't. ;-p

And please don't compare Roland's support policy (if such thing exists any more) with what companies like Korg and Yamaha do. It's like comparing night and day.

In my last post I said there was nothing else to say, but. . . . . . . I will respond to some very assumptive statements made about me and the other moderators/administrators here.

It is very simple.

Do not tell me how I think or feel because of what you think I should be saying on this forum about anything. It is a subtle matter of respect, which I have always been cognizant of while speaking here. I am a grown man and can well speak for myself.

I own gear by a variety of manufacturers. I don't defend any of them, and I also don't bark up the wrong tree if there are issues that are truly affecting my use of the product. I have sold gear that didn't fit my workflow and used workarounds for the stuff I didn't sell. I am not a 'fanboy' by any stretch of the imagination.

Threads such as this one have time and again degenerated into a litany of complaints, personal attacks, whining, defensiveness, finger-pointing, . . . . .

Those of you who feel strongly about the lack of features and updates would do much better to find a means of presenting your concerns in a mature and organized way to the parties that can bring about the changes you request. To sit here and assume that the admin team here is that party or has some kind of 'power' is a mistake and a waste of your time. To continue to throw stones at each other or to keep dispersing your energy by overstating the obvious here on the forum is an even larger waste of time. OK, Roland support sucks and on and on. . . . . . . . . I heard it the 334th time you said it.

Don't expect anyone to do it for you. Get organized and take care of business. I'm not just blowing smoke. . . . . . . I spent 20+ years in a occupational field where my failure to get organized and take care of things would literally have have shut down businesses and companies. No joke.

I don't disagree with many of the concerns expressed. I do not own a G simply because my X allows me express what I need it to, so my lack of statements about the G is just a matter of direct knowledge of the board.

I cannot and will not attempt to give an 'opinion' on a board I have not worked with. Rather useless, don't you think?

I would rather have those who own the board take care of business. There are some excellent ideas brought forth by some knowledgeable folks (Jimknopf, cyclops, Quinnx, jessej, etc., to name a few) . . . . . too bad it tends to degenerate into obtuse philosophical banter, assumptions about personal character, and acting out in some cases.

There are far more serious matters in the world around us. Let's not get too deep here. . . . . . . .

Quinnx.... what did you say?!! OK, I forgive you.

You can't deny what I said man. If people are not even willing to see there is something wrong with Fantom-G, how are they going to support that?

It's very clear and written all over here how urgently Fantom-G needs to be fixed.

The outrage will be surged with every missed opportunity by Roland. You and I can't control that.

Artemiy:

We have gone through this 10 times already, isn't it enough?

Guess not.

1. Issues should be fixed indeed, but I do not know any, and those I did find I already reported. There are no major issues I know of, really.

2. For any issue, the OFFICIAL way to complaint is to your local Roland distributor - Roland US, Roland Germany, Roland UK, etc. This forum is a good place for reports, but not the official one.

3. Things you THINK are WRONG on the G are your personal opinion and are not issues. I have my personal opinion as well. But Roland's developer team has their own vision of the product and you either like it or you sell your G.

Please stop guys, it is really boring to read all this day to day.

Quoted for truth, Art.

Jimknopf:

If this issue isn't a FAT BUG, I don't know what to call a bug.

For the umpteen millionth time, sure. Let's look at what a "bug" is:

1. From a rhythm set, press PATCH twice to get to the Rhythm Pro Edit screen.
2. Press F2 (Group Down) to get to the Wave page.
3. Attempt to change the Wave Group parameter from INT to SAMP. You can't. You're supposed to be able to, and Roland designed it to, but it doesn't work the way ROLAND intended it to work. You have to press ENTER, and switch the Wave Group to SAMP from the parameter list.

THIS IS A BUG.[/size]

1. Import a short MIDI file and assign it to a phrase.
2. Assign that phrase to a Rhythm Pattern Group.
3. In Rhythm Pattern Pad Mode, play the phrase. The phrase will loop from the last note in the phrase, not the end of the measure. Therefore, any rhythm patterns imported from MIDI files won't loop properly. Roland certainly did not intend this to the be the case. Therefore...

THIS IS A BUG.[/size]

The sequencer not working the way you want it to, the controllers not working in the capacity you want them to... The dozens (hundreds) of other complaints that inundate this forum...

99% OF THEM ARE NOT BUGS.[/size]

Just one of the several reasons I stopped hanging out here so often. The noise is deafening. Art and Dan are SAINTS for putting up with this for as long as they have.

No one's saying people can't complain. No one's saying people can't be SO ANNOYING that others roll their eyes fast enough to get whiplash.

It's really simple:

1. Critics complain ad nauseam about bugs that aren't bugs, while others find that while the implementation may not be perfect, it's imminently more usable than the competition.

2. Potential workstation buyers visit this forum and see nothing but "BUGS, BUGS, BUGS, BUGS, BUGS" (again, when 90% of the complaints are absolutely, positively, not bugs).

3. Sales for the Fantom-G drop.

4. Roland decides the damage has already been done, gives up on the G, and decides instead to focus its resources on something with a much higher profit margin, like a new V-Accordion or home organ.

Thanks a lot, guys.

Sometimes I wonder if you guys really think any of this helps. It's like you think the Japanese engineers only visit this place every six months and translate only the top three threads into Japanese: "Oh no! We have to start yet another bitch thread because they might translate—gasp!—one that's helpful or—for shame!—marginally positive!"

Or you think Dan has a clipboard in his office and he can't forward your issues to Japan unless each issue has 3,000 checkmarks: "Whoa. 'No cool ARX boards' is up to 2,970 mentions on Fantomized. Better dust off my old email computer!"

So who's worse? Those who enjoy what the Fantom-G gives them and work around any deficiencies—or those who spend all their music making time whining like little girls...

...when whining makes only serves to impact sales, and therefore, shorten the development cycle of the product they whine about?

Please, whine away, but do it correctly, through the correct channels. PLEASE. I want my Fantom-G 2.0.

If anything, YOU GUYS are the reason the Fantom-G isn't getting the support you want.[/size] You're certainly the reason I don't answer questions here anymore.

Again, I press anyone to tell me what country they are in, who feels they are not getting the support they deserve from their LOCAL Roland division and I will forward that to the LOCAL Roland division. Japan is not the support central for the world. It provides a plethora of support tools to all its distributors. (People on this thread said they weren't getting enough video or on-line support.)

In the US, we invest a lot of personnel and resources to support. (I'm not talking about OS updates -- that's a different issue.) But if someone from Germany or the UK or where-ever feel there are not enough videos or documents on the "G" coming from their home country, they are welcomed to take advantage of Roland US. But, they should also be writing or calling their local Roland division and demanding those services. We are set up this way because it is our opinion that local divisions better service their country or region because they address the issues of customers in their local languages, customs and with the partnership of their retailers.

Also, I won't personally tolerate blanket disses on Japan, it's staff, no matter how intellectually written or lengthy the essay might be. Or how deep one must search for items to tarnish the entire company and its reputation. To those who do, you are in fact insulting me. I work with Japan and I talk to these hard working men and women every day. Roland Japanese staff work in our US headquarters. If that's how you have to make your point or vent your frustration, then you don't make a convincing argument in my opinion.

There are those who have been able to state clearly why enhancing certain "G" features, so they have more commonality with the "X" -- will benefit all users. And those are the best posts because they are respectful and that give me exactly the tools to advocate for those additions. Best, I can print out the post and give it to my bosses and the engineers. Learn from that example.

Simply stating however there are "50" missing features, doesn't give me anything to work with unfortunately. The best suggestions are when persons tell me why they like something, but how enhancing it will make it even better. Or why going backwards and adding a certain legacy feature, would enable them to buy into a Fantom-G from an "X" or Juno-G.

dang... after reading all of this, i feel 'blessed' that i did not
play music for the last 7yrs... and feel lucky that i came in
at the right time to get the G8. (my last board i bought
was the original Fantom which also took a lot of crap, yet
i luv it cause i was more of a Korg user so did not know
better what i was missing out in the Roland world).

being naive (not knowing the functionality of the X)
enables me to enjoy my G8 more, it seems. hahaha

i must be the fool that came in at the right time. :p

arigato

Hi Kenchan!

Buying and enjoying a Fantom G does not make you a 'fool'! In fact, it is quite the contrary! I am glad that you are enjoying this amazing product! =0

To TAW and Dan -

Thank-you for saying what needed to be said!

Cheers!
PiaKnowGuy
Watch a video of - Some Guitar Shredding Done entirely on the X8!


PiaKnow

If the support Brazil can help me to compilate my libraries with multisample patchs, without remake all of them, and without buy another third party software will be welcome...

woah! did everyone see that ninja edit lisandro did just now??! hahaha

The victm cant be blamed to be on wrong place and time (or choose the wrong workstation). Sorry Im really disapointed with Roland, and the offended part will be the Roland?

Seems that we having a inversion of values here.

I say "amen" to what Audacity and Dan said, and I think it's the right time to end this discussion.

**I also hope everyone who brought all the overly excessive whining here will also make their conclusions once and for all. If not, please restrain yourself from posting here. Thank you. **