Roland Support
11 Oct 2023, 17:34I was having trouble controlling the Fantom from my Kronos due to what looked like overloading the MIDI buffer. I contacted support, and they responded within 24 hours.
The short version is that I was using a Kronos Combi, i.e. Performance where 16 channels of CC data were being transmitted even when muted (by design). The support info pointed me in the right direction to figure this out, and I got the problem solved. Another Kronos user pointed out that it was also transmitting large amounts of sysex data and I should disable that, which I did just to be on the safe side.
Fast forward a week or two, to today. I thought the ticket was closed, but I just got another email from support. They apparently continued researching the issue with their product team even after I closed the ticket, and replied with more information about what might cause a MIDI buffer overload, including sysex data (which neither of us thought about at the time).
This is my first experience having to contact Roland support, and I have to say I'm impressed. They clearly went above and beyond to make sure that I had everything I needed for things to work well. That's far more than most companies do (music or otherwise), so I thought the Roland support guys deserved a shout out. Clearly a good group of people working there.
The short version is that I was using a Kronos Combi, i.e. Performance where 16 channels of CC data were being transmitted even when muted (by design). The support info pointed me in the right direction to figure this out, and I got the problem solved. Another Kronos user pointed out that it was also transmitting large amounts of sysex data and I should disable that, which I did just to be on the safe side.
Fast forward a week or two, to today. I thought the ticket was closed, but I just got another email from support. They apparently continued researching the issue with their product team even after I closed the ticket, and replied with more information about what might cause a MIDI buffer overload, including sysex data (which neither of us thought about at the time).
This is my first experience having to contact Roland support, and I have to say I'm impressed. They clearly went above and beyond to make sure that I had everything I needed for things to work well. That's far more than most companies do (music or otherwise), so I thought the Roland support guys deserved a shout out. Clearly a good group of people working there.