Firmware update 3.01 not working - Not rebooting - Fantom Platform

Firmware update 3.01 not working - Not rebooting

27 Nov 2022, 05:34

After applying the 3.01 firmware update to my Fantom 8 it is not rebooting properly and gets stuck at the end completely in a non-responsive mode.
I guess the firmware update did not work out and was interrupted probably by a restart.

Trying to run the 3.01 update again does not seem to help.

Is there a way to do a factory reset and booting it in a safe mode?

Re: Firmware update 3.01 not working - Not rebooting

28 Nov 2022, 17:29

Hi,
Before reapply the firmware:

a) Please use a small flash usb stick. 4-8GB is recommended (due FAT32 disk format "issues" with embeeded systems)
b) If it's able to do, please format USB stick from FANTOM.
c) download firmware files again from roland support web site, ( btw )
d) unzip both .bin files on root directory of your USB stick.
e) reinstall the firmware following the instructions and checking the messages that Fantom shows (Please wait until each update phases are completed before removing flash disk).

AFAIK new Fantom don't have a Service menu as former Fantom G had. (Or it is very "secret")
Good luck
Flavio

Re: Firmware update 3.01 not working - Not rebooting

28 Nov 2022, 21:49

Mostinif,
I had the same problem happen to me. The reason why it happened supposedly: I installed version 3.01 prior to installing versionb 3.00. With this particular update you have to go in order (per Roland).

Contact support, the fix for your situation is actually simple. You need to hold down a certain button while powering the fantom up. Im sorry that I dont remember the sequence it happeded so long ago but this situation is easily correctable. Once you correct the fantom boot problem you'll have to install versio9n 3.00 first.

Re: Firmware update 3.01 not working - Not rebooting

29 Nov 2022, 18:09

Rahboo wrote:
Mostinif,
I had the same problem happen to me. The reason why it happened supposedly: I installed version 3.01 prior to installing versionb 3.00. With this particular update you have to go in order (per Roland).

Contact support, the fix for your situation is actually simple. You need to hold down a certain button while powering the fantom up. Im sorry that I dont remember the sequence it happeded so long ago but this situation is easily correctable. Once you correct the fantom boot problem you'll have to install versio9n 3.00 first.

Rahboo! Thanks you. Valuable information.
Best regards!
Flavio