Where is Dan?

Hi Awurtele!

Might I suggest that you ask Dan this question?

Cheers!
PiaKnowGuy
Please listen to 'Pirates' done entirely on the Fantom X8


PiaKnow

I would suggest to do what piaknowguy wrote, why not call Roland US are ask them? If Dan is absent, this is for a reason, and same for anything that he promised to publish, if he's busy you need to respect this. And I am not his secretary to talk for him, I am sorry.

Roland Clan has never been an official way to get help from Roland. You have to visit their technical support desk at Roland US and see how you can contact them.

Sorry, but I'm keenly disappointed in not having what Dan was providing

This sounds a bit strange for me, as many of us stay here almost every day to help people like you out.

I don't know why I'm trying to reason with you on this again, Artemiy, but here goes anyway:

I hear what you're saying about this person "sounding disrespectful". It sounds like he's saying you and the other moderators don't provide any help. That, of course, is far from the truth.

But what he's really saying is that although this Roland Clan is NOT an official support forum, Dan's presence here WAS, in fact, providing "official support." While your presence and advice is indeed helpful here, just like the other moderators are incredibly helpful as well, no one here can provide OFFICIAL support of the sort that only Dan is able to.

That is what Dan was providing, albeit on an unofficial forum. He also provided official insight, straight from Roland, about Fantom G developments we could expect to see in the future. He also provided many helpful user videos (I know you've provided two or three I believe, and they are indeed quite helpful, but he's made scores of them).

Yes, I suppose you could say "well, just call your local Roland for support." That's true, of course. But it was nice to have an official Roland representative who answered questions here. Surely that's better than NOT having an official Roland representative answering questions here. That's where the disappointment comes in.

So I, too, am sad to see that Dan will apparently no longer be frequenting this place as much as he used to. But I don't see it as disrespect toward you. If anything, it's more just respect for what Dan brought to the table, as it were.

canadave, I cannot accept what you wrote.

He also provided many helpful user videos (I know you've provided two or three I believe, and they are indeed quite helpful, but he's made scores of them).

You know, this is a direct insult on me. I am reading it like this: one person gave you three cookies, and another gave you four cookies, and this means the second one is a much more generous person. This is really cheap and disrespectful from you.

Since 2003, I am helping people here and making videos and I am NOT paid for it anyhow. And now I am being thrown mud in my face as a "thank you".

I have tried to reach Dan thru questions on this forum. I asked about when would the FGConnects update be available that he indicated was coming back in August. It was delayed but never an indication that it was never going to happen.
I tried reaching him thru Twitter and Facebook. I don't have a phone number for him so I used ever method that I had at my disposal.
If you know of how to reach Dan please tell me and I will try to do so.
In the past Dan would respond to questions that appeared on this forum so that seemed to be the best way to reach him. It also seemed that even if this forum is not "Official Roland", a representative from Roland, Dan, was treating it as important enough to use it to communicate with us. I really appreciated and miss his help. Although I believe the users can be very helpful to one another he seemed to have a special knowledge and I would think contacts at Roland that we as users can't duplicate. I was just hoping that someone on this forum had a little more information that could be shared. I have worded my messages very carefully so as not to offend but apparently even that doesn't always work when questioning anything that Roland is doing or not doing.

I was not trying in anyway to be disrespectful toward anyone.
However, the FGConnects project that Dan was bringing to us I found very helpful. I have no way of knowing if you or anyone else on this forum was helping him with this or would have provided this if he did not.
I believe that the members of this forum are very appreciative of everything that you do in providing this service but Dan was bringing a part that seemed only an official Roland rep could provide and I miss that. He also had indicated that an update to the FGConnects was coming which seems to be in limbo. None of this is being dispectful to what you are doing I am just missing what Dan was doing. I thought that he was bringing a little excitement to the forum and showing that Roland was interested in helping us better understand and use our Fantom's. Maybe with your extensive expertise you don't need the help but not everyone has this and we appreciate any and every help we can get.

awurtele, your first post just sounded a bit like if there is no Dan here, no one else would be glad to help you. This is note true, of course.

Regarding your question, I communicate with Dan almost every week, but as I wrote I have no right to provide you any information from him. Actually, maybe we're talking about the weather with him?

Artemiy....I did not ask you to tell me any personal information that Dan might reveal to you but remember you did suggest that I connect with Dan myself as piaknowguy recommended. As I indicated I have tried and Dan does not respond to me. There is only one question that I have of Dan which I really don't understand why you can't ask and can't disclose to the whole forum. Is the FGConnects project dead or is there any possibility of a future update? Since Dan brought it up in this forum it doesn't seem to be disrespectful to ask this question and expect a answer.
Artemiy...I have tried very hard in all of my messages not to offend.
Dan brought something special to this forum with the FGConnects project and I miss that. You and everyone here also bring an expertise that I appreciate having access to. I was only trying to get the answer to this one question and nothing else.This is not the first time I have asked this question as have others. Surely would be nice to finally get an answer.
Since you are the only one in contact with Dan you seem to be the right person to ask.

Well, I give up. Artemiy, you are the only person I think I've ever seen who could read someone complimenting you, and take it the wrong way and view it as something disrespectful to you.

Did you ever stop to think that maybe...just maybe...perhaps....you might be a LITTLE bit over-sensitive to what people say? Just a teeny, weeny bit?

I was trying to say that you and Dan are BOTH very helpful. You and Dan have BOTH posted videos. The fact that he has posted MORE videos does not mean you are LESS important (there, do you feel better, now that I've stroked your ego a bit?)

Did you not read this part of my post?

"It sounds like he's saying you and the other moderators don't provide any help. That, of course, is far from the truth."

Or how about this part?

"....your presence and advice is indeed helpful here, just like the other moderators are incredibly helpful as well...."

Ehhh, forget it. I tried to make a simple point about how Dan was a valued person here as an official Roland rep, and you see anything that is not JUST HOW YOU LIKE TO SEE IT as some sort of personal insult (why I would want to insult you personally, never having met you, I have no idea). I give up.

Art,

I may have to disagree with you for the first time. If you all had been in the same room, saying exactly the same things, none of this would have happened. Written English and spoken English are two different things, and people can try using smileys, semi-colons and brackets as much as they want. It's still so different from standing in front of the person you're talking to. You (Art) interpret things in a slightly weird way, but it might be because of "confusion of languages". English isn't my mother tongue either, but I can't find a single thing in this thread that is insulting or disrespectful towards anyone.

English isn't my mother tongue either, but I can't find a single thing in this thread that is insulting or disrespectful towards anyone.

Yeah! Right, FatBrass!!! What do you know about anything?!!

HaHaHa!! Just kidding!

sRa

Roland is still here....

But please be aware that we are not on the forum to do 1:1 support.

Its just nice to pop in now and again and say hello - and clear up any problems etc...

Oliver Davis: Roland is still here....

But please be aware that we are not on the forum to do 1:1 support.

Its just nice to pop in now and again and say hello - and clear up any problems etc...


I think its the "clearing up any problems" part that folks are taking issue with. I'm new around here but I've read just about every post on this Fantom G forum. It seems to be pretty thematic for folks asking for some updated news on something a Roland rep proffered on this forum. JMO

I haven't found any 'problems' yet but I've only had it 2 days.

*In the meanwhile, Artemiy was making music*