More LCD problems

@jegoy
bro im also one of those juno g owner that has a defective lcd. Im also residing in the Philippines. I just wanna ask you regarding your juno g. Where did you send your G for repair? Did they offer a free replacement as roland stated that it should be? Thanks in advance.

thanks for replying derickeys.... well, the service center that i went to is in Makati city... Gil Puyat to be exact....or you could call 890-0033... either Vangie or Stephen should receive your call... it's the only authorized service center here in the Philippines (Yupanco).... or you could bring it to Perfect Pitch shops in malls but it would definitely cost you extra... unless of course if your "lightytears" away from makati. .. as for the repair, nothing is free (if your unit is past warranty)....the LCD part will cost me 4,000Php....(about $95).... and labor costs 900Php (about $19).... and you'll have to update the thing yourself to ver 2.0 as they've told me they don't do updates.....and their reason is: they don't have the tools for updating.....well, you know how things work here at home, right?....oh and one more thing, should you decide to have it fix, a downpayment is necessary (50% is ideal).....i hope i have been able to answer your query and i hope it helped you somehow. have a nice day pre

@jegoy
Thanks for the fast response. Sad to say my unit is out of warranty period. I thought that roland will provide screen replacements for free even if its out of warranty because the lcd problem of the G is IMO the biggest mistake that they ever made. Anyway im gonna relay to roland support bout the fee that Yupangco (Roland distributor in the Philippines) takes.

The thing is i cant afford sending my G for repair because that keyboard is my bread and butter. Because of their mistake some owners have to sacrifice a lot of days of their job just to get it fixed and the worst thing here in PH is it has to have a fee. The mistake of them made some of us jobless then we still have to pay to get our job back?

I hope roland would consider doing something right for their customers.

i know exactly what you mean derickeys....as of now, i still work but with different "old" equipments that i've never used in ages.....i'm sort of in "mourning" right now.... the G is like my other half (other than the wife of course, hehe) ... i just really hate the situation i'm in right now but i gotta have to do my work the best i could....after all, it's just temporary. yeah, i think you're right saying the G could probably be their biggest mistake...i get to thinking sometimes, it could also be OUR biggest mistake. on the Philipiine support though, i am quite saddened that they don't update..... personally though, i think they (Yupanco personnel) don't know much about the board... i know it's quite easy to update....but being a service center and a music store for that matter, i think their standards are a bit below par... last time i was there was saturday (july 8) to make a downpayment....and while they're processing it, i looked around and then i asked one guy in the instruments section.... i was asking for the price of a memory card for the G... to my surprise they have none!....not even a compact flash with the PC card adaptor....and when i looked around, i see a lot of Fantoms, the VP 550....they even got the V-Piano!!!.... aaah...i just couldn't get it... i hope they do a good job fixing my G though. ...actually this is my 2nd time going to a service center...the first time was in Japan when i bought it in 2006...after a year pitch bender problems occured and that sudden cut off of sound... it took just about two weeks and they even updated it to 1.06.... i do hope roland corp. can hear our "cries"... and i hope they could give us some things that would eventually merit 100% faith and loyalty to their products...not just by fixing them after a year or two. for a while i think you're gonna have to play other boards if you should decide to send your G... you could play with a controller and a module or laptop or what-have-you.... on the bright side, it should cover your bills for your G's repair.... my advice to you is that the earlier you get that fix, the better...or you might wanna hear my story first after mine is fixed?.... either way, it will be all up to you buddy

Isn't it time Roland PR took their head out of the sand on this issue and make some official statement to say that all defective screens will be replaced free of charge.

This stuff is all over u-tube, which is one of the first places potential buyers are going to look for reviews. The G will be out of favour, and less buyers means an extinct item.

I have lost count of dumb companies that don't see this stuff coming, and they lose millions because they use no common sense.

I have been on this forum for a year and have never seen a single reaction from Roland to any consumer raised points, except for defending themselves over v2.0, because it addressed none of the issues raised here over the years.

The only support comes from fellow users, which I appreciate, but we may as well shout our problems out of our windows than expect Roland to respond.

Seriously short on PR and on common sense. The last companies that treated me this way are now sending me junkmail and incentives trying to regain my custom because they are now going broke.

Too big for your boots Roland? - wake up.

Thanks for the advice jegoy. I think i dont have any choice but to use my controller and my laptop via reason. With regards to the compact flash adapter sad to say we dont have it here in PH. I bought mine at US for bout $35 if my memory serves me well.
I bought my G at KL bout 1.5 yrs ago.
OT
Which band are you from?

Guys, you should post your serial numbers and manufacture place in order to sort this thing out, since Roland is not doing it apparently. So far all units that failed have started with Z... probably, they are the first batch, and were manufactured in China, then sticked as if they were made in Japan. I think we should confirm that as a fact or as a rumour, whatever it is.
But we must figure for ourselves what could have happened. Supplying that information can help.

Good idea outsider.
I have started another thread with my serial No.
Suggest we state:
1. Serial No.
2. Problems with LCD or not.
3. Has China or Japan for manufacture. (or one stuck over the other)
4. How long owned.
If we all post these details (even if there is no problem, yet) a trend should start to show.

@Stickdog: +1

Ok im gonna start posting mine a bit later. Thanks guys.

It's great that people are starting to post their # and such. I don't post mine because I haven't bought it (yet?) =)
I'm thinking that maybe the manufacturing for later series was made in Japan as the sticker implies...

I wonder about the 'Japan' sticker. Mine has China as Mfg. location screen printed on it as opposed to a sticker. I am curious about 2 things.

1. Does anyone have a G with 'Japan' screen printed on it or are they all stickers? (nice and easy to cover something up)

2. Does anyone know what the current G's in music stores have on them?

B4D

sorry for the delayed reply derickeys....got tied up with work... i am currently playing in a band in Angono rizal... most of the members are from there too... i find it convenient since i live in Cainta. last year i was with a band that play R&B stuff mostly in manila.... it really got tiresome... especially when you have to drive to work... not to mention gas prices... so now i settle for a much nearer venue... the members of the band are quite unknown since they're all young.... we play there 5 times a week... and it's sort of a saving grace for me not to setup and pack up my equipment every gig night...i just lay it there... for now i'm just using my Korg M1, Korg Wavestation, an Edirol controller that controls my Edirol SD 20, the venue's Kurzweil PC 88 piano and my Roland VP 550.... my original plan was to just setup a controller via Reason too... as it turned out, i find it time consuming editing for sounds with a band..... so this setup is just for impromptu purposes so i wouldn't have to do some programing for the time being.... i love Reason sounds...definitly one of the best but i'll just use it for studio work. .. i Hope PropellerHead could come up with a keyboard version of reason hehe.... (please forgive me Roland)....so you just owned the Juno G for just a year and a half?....that's quite fast!!! i hope Roland could give you a discount at least 25-50%.... please do update me if you have sent your G to the "hospital". i hope you can share your work nature... maybe someday we might bump into each other, right?...who knows we could be in the same band then?.... i gotta stop here bro...take care of yourself and your G.

alright B4d, i think it's a good plan.... here's my G's info

bought mine in Japan on June 2006

after 1 year and 3 months had to service it (in Japan)coz of bender problems and sound cut off occassionally.

later realized it was made in China...it was clearly written in front...i was too naive to think that because i bought it in Japan, since it was a Roland, i judged it was made also in Japan....my bad!!!

3 years after purchase, Lcd problems, bender problem (again!).... currently in service center here in the Philippines.

serial ZU50457

i hope that could help us solve this "unanswered" mystery. thanks for posting B4D... have a nice day

Hi jegoy.
It was actually outsider's idea to post serial #'s. I just started the thread.

Thanks for your Juno G details but could you please post them on the other thread too so that they are all in one place?

It is already starting to look like elwoodblues1969 got the right info in his original post here. All the problem LCD's so far are in the group that he mentioned.

This will be interesting.

B4D

10-4 B4D.... sorry i was too excited to post my serial number.... i already did what you asked me...i hope roland can see them clearly.... my apologies to Outsider i forgot it was your idea....good thinking bro!!! and B4D, thanks for the thread.