Shopatron BS :(
27 May 2009, 12:15In all my years of purchasing online, I've NEVER been faced with such a level of poor customer service, nor been questioned in this manner at all. I went online to purchase the Roland USB memory stick, as I assumed you can't find it anywhere else, and I was faced with the following letter in return.. . Anyone know where I can find one of these Sticks in Southern California?
Dear Andrew Casciato,
Due to our stringent security policies your Roland U.S. order #XXXXXXX has been flagged for additional payment validation. To confirm your personal and account details, please provide us with clear and legible copies of the following:
- Photo ID - A valid driver's license, passport or other government-issued ID
- Proof of Address - A copy of a bank/credit card statement, utility/cell phone bill, or home/auto insurance papers issued in your name and dated within the past 60 days
When providing your personal and account information, please ensure that:
- The billing address on your Shopatron order matches the address you provide for verification.
- All copies are clear and legible
- Copies contain a full page of information about your account (bill/pay stubs, folded papers, and partial sections of a bill or statement will not be accepted)
- Your Shopatron order number is included on each page
1. Please log into your account at http://www.shopatron.com/account/
2. Please fax your signed Authorization Form and supporting documents to 805-547-8369 (US) or +44 1793 474652 (Europe).
Thank you,
Customer Support
Dear Andrew Casciato,
Due to our stringent security policies your Roland U.S. order #XXXXXXX has been flagged for additional payment validation. To confirm your personal and account details, please provide us with clear and legible copies of the following:
- Photo ID - A valid driver's license, passport or other government-issued ID
- Proof of Address - A copy of a bank/credit card statement, utility/cell phone bill, or home/auto insurance papers issued in your name and dated within the past 60 days
When providing your personal and account information, please ensure that:
- The billing address on your Shopatron order matches the address you provide for verification.
- All copies are clear and legible
- Copies contain a full page of information about your account (bill/pay stubs, folded papers, and partial sections of a bill or statement will not be accepted)
- Your Shopatron order number is included on each page
1. Please log into your account at http://www.shopatron.com/account/
2. Please fax your signed Authorization Form and supporting documents to 805-547-8369 (US) or +44 1793 474652 (Europe).
Thank you,
Customer Support
