G6 making a LOUD static noise while playing..help plz

Dan?? Can you do something for this gentleman? Also, why isn't Roland keeping these "vital" parts in stock? This seems to be a "recurring" problem Roland is facing with this their Flagship keyboard, and since a lot of people use their Fantom G to gig with you would think Roland would be a little more sensitive to their customer's needs and well being by keeping these items on hand. In other words, since this problem seems to be a semi-frequent occurrence with the Fantom G, Roland should be well ahead of the situation and have parts "in stock" and ready to be shipped out if necessary. The guy just spent over 2 Grand on one of your products and now he has to wait upwards of "two months" once he sends it in and after having just bought it to be able to play it again??

PS: If there's one thing I give Yamaha adulation and kudos for it is their "eagerness" to help their customers with hardware related issues on their keyboard products, especially in time's of crisis like FANTOMSINGH is experiencing. Although I can't make Roland step up to the plate and expedite the process our friend is having with his G6, I nevertheless do feel a need to draw it to Roland's attention. >> In hope's that Roland will go to bat for one of their own - customers.

TOTAL SATISFACTION GUARANTEE! It should be the cornerstone, centerpiece, and pinnacle of achievement for each and every company or corporation on the PLANET in my humble opinion. That's how I feel.. what says Roland?

thanks keysme...im so pissed off that i saved up and spent money on this product and not even a week has passed and it's giving me problems....ive had it for 6 days and now it needs to leave for 6 WEEKS!!!!...wtf?!!.....this is my first roland product and it's not giving a good impression on their tech support, I called them yesterday and the guy didn't even listen to my explanation, he just said "send it in"....and expected me to spend $50.00 to UPS it?!

Oh my, that sounds really really bad. I feel sorry for you...

For comparison, the firewire -port of my Sony HD-HC7 HD -videocamera died. I called Sony and they gave me a service number for the post office and by providing that # the shipment of the camera to support was free for me.

Next day they called me to apologize that they had to send the camera to Germany for repair, but I got my repaired camera back in 8 days.

That is good service.

so i just dropped off my G6 at the store and now i guess ill wait 6 weeks....just calle my friend up and asked if i could borrow his xp60...cuz that's what ill be using at shows while i get the fantom back.

FANTOMSINGH- yep, i went through the same ordeal with
RolandUS. they wont give you the warm and fuzzy...afterall,
they are a digital instrument manufacturer! hahaha.

i am sure these kids over there get a lot of werd calls all
day long and just get burnt out. also in their minds product
defect is not their personal problem or agenda, but their
quality and engineering dept's. a little bit of a disconnect
for putting someone like that to answer calls, but then
again, they are the same folks that can't pronounce their
own company name correctly in Japan. and the US
staff here probably can't pronounce Shizuoka or Hamamatsu
correctly either. hahaha. :p and points to China when you
ask them where Hamamatsu is on the map. hahaha. jk

so they tell you like a robot to send it in so their team can
diagnose it. if it is determined defective, they will repair it
under warranty and probably reimburse you for the freight.
at least they should.

i got no compensation for the headache i dealt with either.
i dont cry about it since i didn't accidentally drop my G8
on my toes or anything while carrying it in the snow, but
it wasn't a pleasant experience, that's for sure. my other
hobby is dealing with modifying cars. i deal with a lot of
unique personalities in their industry so im use to being
treated like crap at times. hahaha.

hang in there, buddy. hope some humor brightens your
day.

thanx kenchan , hope fully after this motherboard fix i wont have any more problems with my G.

I just bought my FG6 a couple of weeks ago, and I've had this problem since day one. Its not all that frequent.. MAYBE once every 12 hours or so. I am still trying to learn this unit to be comfortable with it, and I do not want to leave with it until I do. Ill be afraid that I will forget some of it due to the fact that I have had it for a very short period of time. If it is 4-6 weeks, I would rather deal with the problem (I don't do live gigs) than be away from it for that long.

my problem is more frequent....once evrey 20 minutes