JUNO-G

screen repairs

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screen repairs

14 Jul 2009, 11:01
Hi all,
I've had my Juno-G for about 2.5 years. Recently I moved, and I suspect it got knocked about a bit. Anyhow, since the move, the LCD screen has been on the fritz - to the point where I can't see what I'm doing. All indications are that the rest of the machine is working fine, but it's obviously useless without the screen.

The synth is no longer under warranty, but that's not really an issue. I'm prepared to send it off to Roland to be repaired at whatever cost. Have people had good experiences doing this or is it going to be a waste of time and money? Does Roland even do these kinds of repairs? How have people handled the shipping issues? Does anyone know a reasonable price for this kind of repair?

(More specific on the screen: It usually loads up with the screen divided into four quadrants. The upper left and lower right quadrants are usually completely black and do not change much if i adjust the contrast. The upper right quadrant, if i'm lucky, will load up ok, allowing me to see that one area of the screen. The lower left is usually completely white. adjusting the contrast sometimes helps stabilize the one quadrant that works, but more often if causes everything to dissolve to total blackness. Anyone had this particular problem?)

Re: screen repairs

14 Jul 2009, 11:15
Based on your actual description of the screen problem.., you may very well have a unit that's suffering from the dreaded "screen failure" that affected quite a few Juno-G's. This was actually reported to Roland a while back and Roland was taking them in and fixing them (even Juno's out of warranty).

If you've had your Juno-G for 2 1/2 years there's a very good chance you have one of the faulty units. You just may have gotten lucky in that it took over two years for yours to fail on you as well. There were reports up on YouTube about this too.., and there was even a Juno-G owner who owned (2) Juno-G's and the screen failed on BOTH.

I'd contact Roland and explain your problem to them.., it should sound very familiar to them as well. They may take it in on good faith and fix it for you.

Re: screen repairs

14 Jul 2009, 15:16
Don't pay a penny!!!

Roland should be stocking immaculate screens for replacements. I had mine replaced because, regardless of the contrast setting, streaking occured over the LCD beyond the position of bold icons. The replacement screen is no better. We really should be forming one significant mass of complaints to force Roland to manufacture properly functioning screens so that there is no concern about being able to use the synth long into the future! I want mine for life. I will never have any reason to sell it. It will always be worth more to me than its second hand price... But only if it is operable!!!

Re: screen repairs

14 Jul 2009, 23:55
I had a hard enough time deciding whether or not to buy a Juno G or wait & save up for a Fantom G and then when I made a firm decision to buy a Juno G,I began finding these screen issues all over the internet.
I've read all sorts of crap....speculation that there is a "bad batch",as if to imply that there's only an isolated few that are faulty,some owners receiving free repairs-while others get burned,some people curse Roland for their lousy customer support,while others rave about it.

If in fact-it's true that the replacement screens are just as bad,then what do I do if I buy a Juno?
Should I expect Roland to continually replace my display screens for the next 10 or 20 years?

I've e-mailed Roland directly and I've e-mailed Dan Frisher's YouTube account on this matter,expressing my concerns.....I'm really looking forward to reading what they have to say about this issue.

-Elwood

Re: screen repairs

15 Jul 2009, 01:44
I don't know the total # of Juno owners that post here, but I would guesstimate the percentage of users with the screen problem is less than 10%.

I'm also pretty sure Roland doesn't manufacture the screens, rather they are an OEM product. I might be wrong, but if this is the case the issue is(was) somewhere in Q/A.

As Roland has addressed the problem by replacing a screen(out of warranty I might add), I would assume they are aware of it and are taking steps to remedy the situation.

I've heard the Juno is a hugely popular board, go figure, so you really have to take all this worry with a grain of salt. If you want the board, buy it.

If you want something bomb proof buy a Polyvoks, but keep in mind someday you might need to find a tech that speaks Russian.

(Not to hijack this thread: @Max - I agree with Sqeak_D you should contact Roland support to see what they can do or if there is a service center near you. As for shipping, the Juno is pretty cheap as it's light.)

Re: screen repairs

21 Jul 2009, 04:20
Hello. I have the same problem in my Juno's display. Four quadrants of the display randomly behaving. Time to time after boot the display stays all blank. What is the best way to get this fixed ? The warranty has already expired.

Re: screen repairs

24 Jul 2009, 12:30
I think you're wrong about the 10%. I read about problems with the Juno-G screen before I bought mine, hoping mine wouldn't mess up, but guess what? The screen is malfunctioning on mine too. I hope that a fix will help for good. Otherwise, I'm trading it in for a better keyboard. I love Roland, I love my HP-207, but when I'm playing in a band I can't afford to have the screen mess up.

Re: screen repairs

24 Jul 2009, 14:30
Of course it's not an exact figure, rather my "guesstimate". I'm not priviledged to Roland sales or warranty data, but it's pretty easy to imagine the Juno is widely popular and yes people on the interwebz complain - sometimes even if they don't own one.

My point was that for every person here that posts a problem with screen, there are at least nine others that never say a word. If you ever posted on rolandclan before and had a screen issue, I'm sure it would come up.

Anyway, sorry to hear you're having problems. You should look at the Juno G serial #'s to see if your board is in the affected list.

Re: screen repairs

4 Aug 2009, 21:51
I turned on my Juno-G tonight and it had the same issue.
E-mailed Support, because it falls under the serial # with failures, hope they'll fix it.

It's a bummer I have to take time out of the day to drop it off. Good news is I'm 5 miles from Roland's US Headquarters/Service Center, bad news is it's located in a not so safe neighborhood.

Re: screen repairs

21 Aug 2009, 06:16
Please maintain this video on YouTube. I think we should build a library of videos on YouTube, because if I am lucky enough to get years out of mine before it does this, I want (A) a replacement when it goes, and (B) it fixed for free, cus this is a problem waiting for every Juno G owner, and Roland know it. So let'snot forget about it. Anyone else with problems/imperfections, video it, put it on YouTube, and keep it there! Whilst my problems have never been as bad as in the video here, I've had two screens that are not perfect and drastically dent confidence in the overall build quality. As someone else said, the instrument is useless without the screen!

Re: screen repairs

21 Aug 2009, 19:02
The problem is not limited to the group of serial #'s starting with Z. Mine has a serial # starting with AX and it has LCD issues.

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